types Communication Styles for Effective Leadership & Teamwork
The communication style describes the decisions we make when communicating with others. There are different styles, and no single one is better than another. However, it is important to be aware of the different styles so that you can better understand how to communicate.
Different models exist to describe the ways in which we communicate. One such model, created by Dr. Eileen Russo, is based on the expressiveness and assertiveness of an individual.
Assertive communication styles typically involve giving directives, while less assertive styles are more inclined to seek input from others.
Those who communicate in a more expressive manner tend to externalize their emotions through facial expressions, vocal inflections, and body language, whereas those who are less expressive may keep their feelings to themselves or make a conscious effort to mask them.
According to Russo, the resulting four basic communication styles are:
Low Expressiveness + High Assertiveness = Direct
High Expressiveness + High Assertiveness = Spirited
High Expressiveness + Low Assertiveness = Considerate
Each style has its own set of strengths and weaknesses, so it’s important to understand all four before deciding which one to use in any given situation.
Direct: Direct communication is characterized by its straightforwardness. The speaker is clear and concise, and doesn’t beat around the bush. This style is very often used in business settings, as it is seen as the most efficient way to get a point across.
Spirited: Spirited communication is more emotional and expressive. This style is often used in personal relationships, as it can help build intimacy and understanding. Spirited communicators are typically good at reading nonverbal cues, and may be more sensitive to the needs of others.
Systematic: Systematic communication is characterized by its logical and organized approach. This style is often used in academic or scientific settings, as it is seen as the most effective way to convey complex information. Systematic communicators are typically good at critical thinking, and may be more analytical in their approach.
Considerate: Considerate communication is characterized by its thoughtfulness and care. This style is often used in interpersonal relationships, as it can help build trust and respect. Considerate communicators are typically good at empathizing with others, and may be more likely to see both sides of a issue.
Direct Style
Direct communication is a style of communication in which messages are conveyed directly and explicitly, with little to no room for interpretation. This style is often used when there is a need to be clear and concise, or when the message is of a sensitive or serious nature. It can also be used to convey positive or negative messages, depending on the tone and intention of the speaker.
This style of communication is often seen as being assertive, as it requires a certain level of confidence to deliver a message directly. It can also be seen as being rude or aggressive if not used in the right way. Therefore, it is important to be aware of the tone and intention behind a message before using this style of communication.
When used effectively, direct communication can be a powerful tool for conveying messages. It can help to build trust and rapport, and can be used to create a more open and honest relationship. It can also be used to resolve conflict or to address difficult topics.
However, direct communication is not always the best option. In some cases, it can be seen as too abrupt or blunt. It can also make people feel defensive, which can lead to further conflict. If not used correctly, direct communication can do more harm than good.
Some tips for using the direct communication style effectively include:
Start by stating the purpose of the communication. This will help to ensure that the message is focused and on track.
Use simple and clear language. Avoid using jargon or technical terms that may not be understood by the person you are communicating with.
Be direct and to the point. State what you want or need to say without beating around the bush.
Be respectful and professional. Avoid sounding condescending, judgmental, or angry.
Use active listening skills. Pay attention to what the other person is saying and make sure to clarify any points that are not clear.
Examples of the direct communication style in action:
“I need you to finish the report by 5 pm tomorrow.”
“Can you please approve John’s vacation request today?”
“I’m not sure what you mean by that, can you explain it to me?”
2. Spirited Style
Spirited Communication is a style of communication that is characterized by being high-energy, enthusiastic, and animated. This style is often used when someone is trying to convey a message that is important to them, or when they are trying to persuade someone to see their point of view.
Spirited communicators are often seen as being very passionate about their beliefs and values, and they can be very persuasive in getting others to see their point of view. This style of communication is often used in situations where there is a lot of emotion involved, such as when someone is trying to convince another person to make a big decision.
Spirited communicators typically use a lot of hand gestures and facial expressions to emphasize their points, and they often speak in a very loud and clear voice. They may also use props or other visual aids to help get their message across.
Spirited communicators often come across as very confident and sure of themselves, and they can be very convincing in getting others to see their point of view. However, this style of communication can also be seen as aggressive or pushy, and it may not be appropriate in all situations.
If you are thinking about using a spirited communication style, it is important to be aware of the potential drawbacks as well as the benefits. While this style can be effective in many situations, it is important to use it sparingly. If every message is delivered with the same level of excitement, it can become overwhelming or even annoying. It is also important to be aware of the audience’s reaction. If they seem uncomfortable or uninterested, it may be best to tone down the enthusiasm.
Examples of the spirited communication style in action:
“We can do this! I know we can!”
“This is going to be great! I can’t wait to see the results!”
“I know it’s been tough, but we’re almost there. Hang in there!”
3. Systematic Style
Systematic communication is a communication style that is characterized by its linear, logical, and step-by-step approach. This style is often used in settings where precision and accuracy are important, such as in scientific or technical fields. Systematic communicators are often seen as being thorough and detail-oriented.
Systematic communication is often used to convey complex information in a clear and concise manner. This style is often used when presenting instructions or explaining procedures. Systematic communicators typically use a step-by-step approach to ensure that all the information is conveyed accurately.
This style of communication is often used in settings where there is a lot of data or information to be conveyed. Systematic communicators are often able to break down complex information into smaller, more manageable pieces. This ability to break down information can be extremely helpful when conveying information to others.
Systematic communicators tend to prefer written to verbal communication. This is because they can take the time to carefully craft their message when they are writing. They can also revise and edit their work until they are satisfied with it.
Systematic communicators are often good at analysis and research. They are able to collect and organize data in a logical manner. They are often able to identify trends and relationships that others may miss.
The systematic communication style can be an effective way to communicate in many different settings. By being clear and concise, and by providing all relevant information up front, you can help to ensure that your messages are accurately received and understood.
Examples of the systematic communication style in action:
“I have completed the analysis of the data and I have found that the sales of the product are down by 3% this quarter.”
“I have created a new system for tracking our inventory that will help us to avoid stockouts in the future.”
“I have developed a new procedure for handling customer complaints that will help us to resolve them more quickly.”
4. Considerate Style
The considered communication style is characterized by individuals who are thoughtful and deliberate in their communication. They take the time to consider their words and how their message will be received before speaking. This style is often seen as respectful and considerate, as it shows that the individual cares about the conversation and the relationship.
There are several advantages to the considered communication style. One is that it can help build trust and rapport. When you take the time to think about what you want to say and how you want to say it, the other person can sense that you are sincere and invested in the conversation. This can encourage them to open up and share their own thoughts and feelings.
Another advantage is that the considered style can help diffuse tense situations. If you are able to take a step back and think about your words before you speak, you are less likely to say something that will escalate the situation. This can be helpful in both personal and professional relationships.
There are a few potential disadvantages to the considered communication style as well. One is that it can sometimes come across as passive or indecisive. If you take too long to respond or seem to be constantly changing your mind, the other person may feel like you are not really sure what you want or that you are not committed to the conversation.
Another downside is that the considered style can sometimes make it difficult to build rapport. If you are always thinking about what you are going to say next, you may not be as engaged in the conversation as you could be. This can make it difficult to connect with the other person on a deeper level.
It is important to find the right balance for your own communication style and to be aware of how your style may be perceived by others. If you are thoughtful and deliberate in your communication, you can build trust, diffuse tension, and connect with others. But if you take too long to respond or seem indecisive, you may come across as passive or uninterested. Ultimately, the key is to be aware of your own communication style and to adjust it based on the situation and the person you are talking to.
An example of the considered communication style in action is:
“John, as you will be affected most by this change, I would like to hear your feedback first.”
When you are having a difficult conversation with someone, you take the time to consider your words carefully before speaking. When you are in a meeting, you take time to think about your input before sharing it with the group.
